Legal
Privacy Policy
How we collect, use, and protect your information when you use our website and contact services.
Effective Date and Scope
Effective Date: August 9, 2026
Last Updated: August 9, 2026
Chengdu MedBridge Services, operated by Chengdu MedBridge Health Management Co., Ltd. ("we," "us," or "our"), respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and protect information when you visit this website or submit an inquiry through our contact form.
Our role is medical concierge coordination. We are not a hospital and do not provide medical diagnosis or treatment.
Information We Collect
We collect information in the following categories:
- Information you provide directly
- Full name
- Email address
- Phone number (optional)
- Country/region
- Message content (optional)
- Technical and request information
- Source page URL
- User agent details
- Hashed IP value for abuse prevention
- Anti-spam information
- Honeypot field used only to detect automated spam submissions
We ask that you do not submit unnecessary sensitive personal data through the contact form.
How We Use Information
We use collected information only for legitimate service and operational purposes, including:
- Responding to your inquiries
- Coordinating an initial consultation and follow-up communication
- Improving service operations and website reliability
- Understanding aggregate website usage through privacy-preserving analytics
- Preventing abuse, spam, and misuse of our systems
- Meeting legal and compliance obligations
We do not sell your personal information.
Information Sharing and Disclosure
We do not share your personal information with third parties except in the following cases:
- With service providers that support core operations (for example, secure infrastructure and form processing — including Supabase, which hosts our contact-form intake)
- If required by applicable law, legal process, or regulatory request
- To protect rights, security, and platform integrity
- With your authorization
Where information is shared for operational purposes, we require reasonable safeguards.
Data Security
We apply reasonable technical and organizational safeguards to protect personal information, including access controls and secure processing practices.
No system can guarantee absolute security, but we continuously improve our controls to reduce risk.
Data Retention
We retain submitted information only as long as needed for inquiry handling, service operations, legal compliance, and security review.
When data is no longer required for these purposes, we delete or de-identify it according to our internal processes and applicable law.
Your Rights
Subject to applicable law, you may request to:
- Access personal information we hold about you
- Correct inaccurate or incomplete information
- Request deletion of personal information
- Withdraw consent where processing is based on consent
To submit a request, contact us using the details below. We may need to verify your identity before processing requests.
International Visitors and Cross-Border Data Transfers
This website is intended for international users seeking care coordination services in Chengdu, China, and the service is operated from Chengdu, China.
When you submit an inquiry, your information is transmitted to us in China and stored by our form-processing and hosting provider, Supabase, whose primary database for this project is located in Singapore (AWS ap-southeast-1). Supabase and its sub-processors may process or store data in other regions as part of platform operations, support, or security.
By submitting an inquiry, users outside China acknowledge that their information will be transferred to and processed in China and Singapore, and possibly other jurisdictions where our service providers operate. These jurisdictions may have data-protection laws that differ from the user's home country.
For users in mainland China: providing your personal information to us involves a cross-border transfer of your information outside mainland China to the recipients described above. By submitting the form, you give your separate, informed consent to this cross-border transfer, including its purpose (responding to your inquiry and coordinating care), method (encrypted transmission), and the categories of personal information involved (name, contact details, country/region, and message content). You may withdraw consent or request deletion at any time using the contact details on our Contact page.
Third-Party Websites
Our website may contain links to external websites. We are not responsible for the content, security, or privacy practices of third-party sites.
Updates to This Policy
We may update this Privacy Policy from time to time due to operational, legal, or regulatory changes.
The latest version will always be posted on this page with an updated date.
Related page: Terms of Service